Auriva Longevity is a food supplement - not a medicine.

Return & Refund Policy

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1. Your right to return

You have 14 calendar days from the date you receive your Auriva Longevity order to return it for a full refund, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Condition of returned goods

To be eligible for a refund, the product must be returned in its original, sealed condition with the tamper-evident seal intact. As Auriva Longevity is a food supplement intended for human consumption, we are unable to accept returns of products where the seal has been broken or the jar opened, for hygiene and safety reasons. This is in accordance with Regulation 28(1)(e) of the Consumer Contracts Regulations 2013.

3. How to return

  1. Contact us by email at [email protected] or by phone at +44 20 7946 3821 (Mon-Fri 9:00-17:00) to initiate your return.
  2. We will provide you with a return address and any further instructions by reply.
  3. Pack the product securely in suitable packaging and send it to the address provided.

4. Return postage

The cost of return postage is the responsibility of the customer, unless the product is faulty, damaged on delivery, or incorrect (i.e. not the product ordered). In those cases, we will cover the return shipping cost.

5. Refund

Once we have received and inspected the returned product, we will process a full refund of the purchase price (£32.99) within 14 calendar days. The refund will be issued by bank transfer or by the method agreed at the time of your return request. As payment is collected on delivery, we do not hold card details - please provide your bank details when contacting us to initiate the return.

6. Cancellation before dispatch

You may cancel your order at any time before it is dispatched, completely free of charge. To cancel, please inform us during your phone confirmation call, or contact us directly by email or phone. Orders cancelled before dispatch require no return and will be fully resolved immediately.

7. Refusing delivery

As we operate a cash-on-delivery model, you may also decline to accept the parcel from the courier. In this case, the order will be treated as cancelled and no payment will be taken. The product will be returned to us by the courier.

8. Faulty or incorrect products

If you receive a product that is faulty, damaged or incorrect, please contact us within 48 hours of delivery at [email protected]. We will arrange collection at our expense and issue a full replacement or refund at your preference.

9. Contact

JAKUB BELUNEK, Smetanova 647/33, 757 01 Valašské Meziříčí 1, Česko. Email: [email protected]. Phone: +44 20 7946 3821.